Vodacom FTTH National Outage Command Dashboard 082 1904 NOC

Merchants CX Wholesale FNO & Vuma B2B Live Engine • Tab: Live FNO Outages • Admin: jody.stainbank@merchantscx.co.za
Connecting to Live Sheet... | Next: 60s
🔴 Total Live Outages Hide Resolved
0
Active FNO tickets only Click to filter →
⚡ Acute (<24h) Priority 1
0
Active breaks & node faults Click to filter →
🟠 Extended (>48h) Priority 2
0
Civil / complex rebuilds Click to filter →
🛠️ Maintenance Priority 3
0
Planned FNO change windows Click to filter →
✅ Resolved Hidden by Default
0
Restored — Advise CPE reboot Click to view →
🔍
Showing 0 of 0 active outages
Quick Search Tokens: Vumatel Openserve MetroFibre Frogfoot Octotel Splicing Fibre Break Power / Battery
2-Tier ETA Rules: 🟢 Confirmed FNO ETR 🟡 4–6h Node SLA 🟠 8–12h Fibre Splice SLA 🚧 24h Civil SLA 🔴 >24h Breached
Ticket ID / Source FNO Provider Province & Suburb / Node Status Bucket Customer ETA Badge & Technician Update Started At (SAST) ↓ 082 1904 CRM Action

Loading Live FNO Outage Feed...

Connecting to Google Sheet 16o_KHfB3SqxLamlpWTjWOlGhDfXPLZgBNZBOhJV-CLw (Tab: Live FNO Outages)
⚡ Total Active Outages
101
Across 7 National Wholesale FNOs
🟣 Vuma Impacted Lines
34
Direct B2B Confirmed Vodacom Subscribers
⏳ Avg Outage Duration (MTTR)
14.8h
Mean Elapsed Time on Active Incidents
🛠️ Planned Maintenance Ratio
50.5%
51 Scheduled Change Windows
📡 Wholesale FNO Outage Share
Active Incidents
🗺️ Provincial Impact Distribution
By Region
⏱️ Incident SLA Aging Breakdown
Acute vs Extended
🚨 Top 8 Outage Hotspots
By Impact & Duration

📈 Team Adoption & Usage Telemetry Live Telemetry Active

Tracking 082 1904 team interactions, call macro copies, search frequency, and daily active adoption.

👀 Total Dashboard Views
1
Lifetime Dashboard Sessions
👥 Unique Active Users
1
Authenticated Team Members
📋 082 1904 Macros Copied
0
Direct Customer Resolutions
🔍 Searches Executed
0
Queries & FNO Filter Actions
📅 Daily Team Adoption Trend
Actions / Day
🏆 Top Active Users
By Total Interactions
⚡ Live Activity Audit Stream
Recent 20 Team Actions

🟣 Vuma B2B ISP Portal Feeder Radar

Live authoritative feed direct from isp-portal.vumatel.co.za • Vodacom Wholesale Account • Verified NMS & Feeder Impact

34 Vodacom Lines Affected
INCIDENT REF VUMA NOC STATUS FIBREHOOD / SUBURBS AGGREGATION ZONES AFFECTED SUBSCRIBERS ELAPSED AGE SAMPLE PREMISES & ONT ASSETS 082 1904 CRM ACTION